Answers |
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Do you
accept international customers? |
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Yes. We accept customers from all
over the world. As long as you can pay via PayPal, we will
be happy to provide hosting wherever you
live. |
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Can I try out an
account before spending any money? |
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Unfortunately this is not possible. You
can still get your money back within 14
days of purchasing though if you are not
happy. |
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How long after ordering
will my account be setup? |
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We are normally able
to setup accounts within a maximum of 24 hours of payment being received. |
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Do you offer custom
hosting plans? |
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We aren't currently offerring custom
hosting packages and only the package(s) available
on this website can be ordered. |
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Is SSH access enabled? |
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SSH access is not enabled on any accounts. There are no exceptions. |
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Will you help me
move from my previous web host? |
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We are currently not able to help with account moves. However, this may
become possible in the future if your previous host is using cPanel on their
server too. If this is implemented, we anticipate needing the IP address,
domain, username and password of each account to be copied.
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How often are server
files backed up? |
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We backup all files on the servers
each night to a separate hard drive with daily, weekly and monthly backup archives stored. However, customers are advised to regularly download their own backups from the daily archives provided in the
web hosting control panel. |
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How many accounts
do you put on a server? |
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There is no set limit. Server loads are constantly
monitored and each server upgraded when
required and a new server brought in when
the time is right. We take server stability very seriously and you can be sure
you will never have to suffer a slow or
overloaded server because of the number
of sites it is serving. |
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Do you allow websites
with an adult subject matter? |
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No. We do not allow adult websites on
our servers. |
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How is customer
support handled? |
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Support is handled quickest via our
online email support. Support tickets are dealt with quickly and
efficiently. In addition to this, there is a large
amount of online support documentation available.
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Do you provide support
via instant messenger programs? |
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No, not at this time.
We have not yet found an efficient way of
handling support over instant messenger
programs such as MSN Messenger, AOL, etc. |
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What happens if
I reach my bandwidth / data transfer limit? |
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Shared hosting packages will
have their accounts automatically suspended
on reaching the data transfer limit to
prevent excessive overages (and costs).
We may make an attempt to send out warnings
when the limit is approaching so you can
make arrangements but it is your responsibility
to keep a check on usage and to contact
us in advance to purchase extra resources
if required to prevent suspension. Again, it is your responsibility to keep a
check on this and we cannot be held responsible if you do not get a warning of
impending overages.
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What currency will I be charged
in? |
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All invoices and charges are made in USD. Any amounts shown
in other currencies are to be used as a
guide only. |
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Can I get a refund
if I am not happy? |
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We are sure that you will be pleased with
your hosting account, but if not we will
be happy to refund your money within 14
days of opening your account with us.
Please note however this is as long as
our terms
and conditions have not been breached
and does not include any domain name fees.
Also, if over 50% of your resource allocation
has been used before requesting the refund
we are unable to process the request. |
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Do you have stored
statistics to show uptime and performance
in the past? |
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We publish the uptime
server statistics
from Alertra (third party
monitoring) for all to see. Monthly percentages can be viewed as well as the real time Alertra links. Also, please see our
real-time
server status page where information
is available regarding server uptime, HTTP, FTP, MySQL POP, SMTP, and CPanel for the
current month.
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